Xplornet Review: Is It the Best Rural Internet Option?

Xplornet is a leading rural internet provider in Canada, offering satellite and fixed wireless broadband. It serves remote communities where traditional high-speed options are unavailable. Reliable internet is essential for work, education, and entertainment, making Xplornet a crucial service for rural Canadians.

The company has undergone significant changes in recent years, including rebranding and ownership transitions. This guide covers Xplornet’s services, pricing, customer reviews, and a helpful section on how to pay your Xplornet bill on call.

What is Xplornet Called Now?

Xplornet has rebranded to Xplore Inc. after being acquired by Stonepeak. The name change reflects the company’s commitment to expanding rural internet access.

What Does This Mean for Customers?

Services and pricing remain unchanged.
Xplore continues to offer satellite and fixed wireless broadband.
Customers still use the same customer service channels for billing and support.

Xplornet’s Internet Services

Types of Internet Services

Satellite Internet:
- Ideal for remote locations.
- Speeds range from 10-50 Mbps.
- Susceptible to weather interference.
Fixed Wireless Broadband:
- Uses land-based towers.
- Faster speeds than satellite.
- Requires a direct line of sight to a tower.
Hybrid Fibre-Wireless Networks:
- Combines fiber-optic speed with wireless reach.
- Expanding in select areas.

Key Features and Benefits

✅ Extensive rural coverage – One of the widest-reaching providers in Canada.
✅ Unlimited data plans – However, speeds may be reduced after high usage.
✅ Webmail and account access – Customers can manage accounts via the Xplornet portal.

Is Xplornet Better Than Starlink?

Speed and Performance Comparison

Feature	Xplornet	Starlink
Speed	10-50 Mbps	50-250 Mbps
Latency	Higher (due to satellites)	Lower (LEO satellites)
Weather Impact	Susceptible	Minimal

Coverage and Availability

Xplornet: Covers most rural areas with satellite and fixed wireless.
Starlink: Expanding, but availability is limited in some regions.

Pricing and Plans

Provider	Monthly Cost	Installation Fees
Xplornet	$60-$120	Varies
Starlink	$140+	$800+ for equipment

For affordability, Xplornet is the better option. Starlink is faster but more expensive.

Who Owns Xplornet?

Xplornet was acquired by Stonepeak, a private equity firm investing in infrastructure. Despite speculation, Xplornet is not owned by Bell or any other major telecom provider.

Why is Xplornet So Slow?

Common Causes of Slow Speeds

Network congestion – Many users sharing bandwidth.
Weather interference – Affects satellite connections.
Data throttling – Speeds slow after exceeding usage limits.

How to Improve Xplornet’s Performance

✅ Upgrade to a higher-speed plan.
✅ Use a Wi-Fi extender to boost signal strength.
✅ Contact customer support to troubleshoot connection issues.

Resolving Xplornet Concerns: Outages and Customer Support

Causes of Xplornet Outages

Technical maintenance
Severe weather conditions
Upgrades to infrastructure

Customer Service and Support

How to Check for Xplornet Service Outages:

Visit the Xplornet Service Status Page.
Call Xplornet’s customer support line at 1-866-841-6001.

Self-Help Troubleshooting:

✅ Restart your modem and router.
✅ Check for local service disruptions.

Xplornet Reviews: What Customers Are Saying

Performance and Service Quality

👍 Pros: Affordable, widely available in rural areas.
👎 Cons: Speed issues during peak hours, occasional service disruptions.

Recent Developments and Future Plans

Expanding Hybrid Fibre-Wireless networks for faster speeds.
Investing in new satellite technology to reduce latency.

How to Pay Your Xplornet Bill on Call

For customers who prefer paying their Xplornet bill by phone, follow these steps:

Dial Xplornet’s Billing Support Line:
- Call 1-866-841-6001 (available 24/7).
Follow the Automated System:
- Select the option for billing and payments.
Provide Your Account Information:
- Have your account number or phone number ready.
Choose a Payment Method:
- Pay using credit card or pre-authorized debit.
Confirm Payment:
- Ensure you receive a confirmation number for reference.

🔹 Alternative Payment Methods:

✅ Online Payment – Log in to your Xplornet account.
✅ Bank Payment – Set up bill payments through your bank.
✅ Mail-in Payment – Send a check to Xplornet’s billing address.

Conclusion

Xplornet (now Xplore Inc.) continues to be a leading rural internet provider in Canada. While it faces competition from Starlink, it remains a more affordable option with wide coverage. Customers experiencing slow speeds can upgrade plans or troubleshoot their connections.

For billing concerns, customers can easily pay their Xplornet bill on call by dialing 1-866-841-6001. Whether you need better connectivity or help with your account, Xplornet offers reliable support for rural users.

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